News report about an expanding call centre business in Northern Ireland. Gem has just landed new contracts with Play.com and Channel 4. It currently has 700 employees but, with these new deals, will need additional workers.

This clip is from:
BBC Newsline, 02/10/2006
First broadcast:
2 October 2006

This clip can be used to start a discussion regarding the impact of call centres and outsourcing work on the local economy. Students must think of the long term impact of the call centre on local investment and infrastructure.