How to strike the right tone in the workplace

When it comes to communicating and building relationships at work, the language you use makes all the difference.

Top tips to take away

  • Whether you're speaking to your manager, a colleague or a customer, how you say something can be just as important as what you say
  • We adapt our language all the time: make sure you're using the right language for the situation and keep it professional and clean at work
  • Never be rude to a customer. This may be difficult at times, but try not to take things personally. Your reaction reflects on the whole business
  • Translate acronyms and technical terms into layman’s terms for people outside your line of work.
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