How to become a receptionist: Francesca's story

I wanted to work here because I was so inspired by the young people and their amazing attitude. Seeing what we do here makes me enjoy my job even more.

  • Francesca works with people everyday as a receptionist in a youth centre. She answers lots of questions in person, on email and over the phone, and always with a smile
  • She uses computers to keep tidy records in databases, and communicate with young people on social media every day
  • As a video-blogger, Francesca also talks about her disability with other people on the internet. She records and uploads clips of herself online.

Francesca's career path

What to expect if you want to be a receptionist

  • Salary: From £12,000 to £21,000
  • Working hours: 37 to 40 per week

What qualifications do you need to be a receptionist?

  • Entry requirements: GCSE or equivalent in English and Maths at grades 9 to 4 (A* to C) may be useful

This information is a guide (sources: LMI for All, National Careers Service)

For careers advice in all parts of the UK visit: England, Northern Ireland, Scotland and Wales

Grace: composer
Pauline: coder
Tamsin: camera operator