Complaints, appeals and other findings

The Trust acts as the final stage of the BBC complaints process, hearing complaints on appeal, should complainants not be satisfied with the responses they have received from the BBC’s Management. The Trust handles appeals via two Committees; the Editorial Standards Committee (ESC) and the Complaints and Appeals Board (CAB).

The ESC deals with complaints about editorial content (i.e. complaints about actual programme content) and the CAB deals with all other general complaints, including TV Licensing and Fair Trading complaints.

The Trust publishes details of appeals heard by these two Committees, as well as findings regarding standards issues where there has been no editorial complaint. You can access these using the links below.