Television Licensing complaints and appeals procedures
How to complain
The BBC has overall responsibility for collection of licence fees, but it contracts the work of collection and enforcement to a number of companies who use the trade mark TV Licensing. If you want to complain about the way television licence fees are collected you should complain to TV Licensing. If you want to find out how to complain to TV Licensing, please visit the TV Licensing website.
If you are unhappy with your response from TV Licensing, your next step is to take your complaint to the BBC Executive. How you can do this is explained on the TV Licensing website, which you can reach through the link above.
How to appeal
If you are not satisfied with your response from the BBC Executive, you can appeal to the Trust. The way to do this is set out in the Trust's Television Licensing Complaints Procedure:
Appeals considered by the Trust
The Trust's Complaints and Appeals Board considers appeals to the Trust that relate to TV Licensing:
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