About - BBC World Service

Changes to Satellite Distribution in Europe and the Middle East

During the next year or so World Service programme distribution is changing position on some satellites.

The first change, taking place during August, will affect the audience that listen and watch World Service programmes from the Hotbird satellite. The affected services are Arabic TV, Arabic Radio and two of the World Service English radio streams to Europe and the Middle East.

The New Hotbird frequency starts on the 5 August 2014 and the existing Hotbird frequency will cease on 5 September. Tuning details are shown below.

Satellite Eutelsat Hotbird 13D

Satellite Orbital Position 13° East

Transponder Number 130

Space Segment Downlink Centre Frequency 11.117GHz

Space Segment Downlink Polarisation Vertical

Forward Error Correction (FEC) 3/4

Symbol rate 27.5Msymbol/s

 

BBC Arabic TV SID 14616

BBC Arabic Radio SID 14617

BBC English (Europe) SID 14618

BBC English (Middle East) SID 14619

About BBC World Service

BBC World Service is an international news service available on radio, television and online. It provides impartial news reports and analysis in English and 27 other languages.

BBC World Service aims to inspire and illuminate the lives of its audience by bringing the world together, making connections and helping listeners to make sense of the world.

Our programmes - which range from news, education and entertainment - have a reputation for being authoritative, impartial and accurate.

Please tell us what you think of our programmes by emailing worldservice.letters@bbc.co.uk

How BBC World Service is Funded

BBC World Service has been funded by the Licence Fee since 1 April, 2014.

This was agreed as part of the UK government's Spending Review in October 2010. Previously, the BBC World Service was funded by a Grant-in-Aid from the Foreign and Commonwealth Office.

How BBC World Service is Run

BBC World Service is part of BBC World Service Group headed by Mary Hockaday.

The BBC World Service Group includes the BBC World Service, BBC Global News Ltd (which comprises the BBC World News Television Channel and BBC.com/news), BBC Monitoring and BBC Media Action (the BBC's international development charity).

Royal Charter

The BBC - including BBC World Service - is established under a Royal Charter. The current Charter came into force in 2007 and runs until the end of 2016. It explicitly recognises the BBC's editorial independence and sets out its public purposes.

BBC Trust

Like the rest of the BBC, BBC World Service is accountable to the BBC Trust, appointed under the Royal Charter to act as trustees for the public interest and oversee all BBC activities.

Annual Report

You can find our Annual Report for 2013 - 2014 here.

Our Partners

The BBC World Service is available through a range of radio, TV and online outlets. These relationships enable the BBC to offer a selection of its content to a wider audience. Click here to find partners that carry BBC World Service content in English.

The BBC World Service seeks to work with trusted and high quality providers across the world. For further information on becoming a BBC affiliate please contact us.

FAQ - World Service

Have a query about BBC World Service?

Look through our frequently asked questions below to find out more about the BBC's international radio service.

How can I listen online and via mobile devices?

BBC World Service is always available to listen to online, via iPlayer Radio on your computer and mobile phone - simply visit www.bbcworldservice.com on your phone's internet browser. Please use the iPlayer Radio help pages to find out more or if you are having any problems listening.

In addition, we have launched a BBC iPlayer Radio app, available on iPhone, iPod Touch and Android phones. UK audiences can search the Apple store to download the app for free. The BBC iPlayer Radio is not available to download outside the UK.

On Android devices (4.0 and above), you can now listen to audio material and watch video clips on the website by downloading the BBC Media Player app, which has been made available internationally in the Google Play store. Please install the app directly from the store or, if you are prompted to do so, when trying to access audio/video content on BBC websites.

How can I find out how to listen to BBC World Service in my area?

For BBC World Service programmes in English, find FM and short wave in your area by checking our Short Wave Frequencies page and BBC FM Stations page. You can also discover news and analysis in 27 other languages.

Where can I find a schedule and frequency for BBC World Service programmes?

Our online schedule is available here.

To find the schedule for short-wave radio broadcasts and FM relays, check our Short Wave Frequencies page and BBC FM Stations page.

If you want to listen live online now click here, or you can explore the online schedule.

You can also download and print a schedule for your world region below (from April 2016 - October 2016).

United Kingdom

Europe

Middle East

Americas

West and Central Africa

East and Southern Africa

Australasia

East Asia

South Asia

How can I contact a programme or send in feedback?

You can contact us in a number of ways.

You can contact us by email.

You can tell us what you think of BBC World Service programmes by getting in touch with the radio show Over To You.

You can join us on Facebook or follow us on Twitter.

You can also help shape the future of international BBC programmes by joining the BBC Global Minds online discussion forum.

How does BBC World Service commission radio programmes?

Find out how BBC World Service commissions radio programmes here.

You can also help shape the future of the BBC's international radio and TV programmes by joining the online discussion forum BBC Global Minds.

How can I get a job with BBC World Service?

We welcome talent from around the world, please look at the BBC Careers website to search for vacancies.

Can I get a transcript of a BBC World Service programme?

Unfortunately, BBC World Service cannot supply transcripts or recorded copies of programmes. However, you can hear many of our programmes again online - or you can download podcasts as mp3 files for free.

Where can I find the BBC's editorial guidelines?

You can find the BBC's editorial guidelines here.

FAQ - Archive

What is the BBC World Service Digital Archive Project?

Before the World Service moved out of its old headquarters, Bush House, thousands of tapes were digitised. The BBC World Service Digital Archive Project aims to put around 24,000 of these digitised programmes onto the website.

Archive Contact Information

Many programmes restored as part of the World Service Digital archive project belong to series which are no longer broadcast, and as such any postal or email addresses, or any other contact details read out during the programme are no longer relevant and your query will not be dealt with. If you wish to contact the BBC, please email us

Archive Competitions

All competitions mentioned in archive programmes are now closed. Please do not try to enter via any method referenced in the programme, your entry will not count and you may incur a charge in attempting to do so.

 

Why are there some programmes with out-of-date views on the site?

Both contributor opinions and broadcasting standards have changed over time. The world has changed and the archive reflects how things were seen at the time, both in terms of language and depiction of society.

The language used throughout the archive reflects the tastes and standards at the time of original broadcast, and some of it may not be acceptable now. However, our broadcasts are a record of the BBC's history and as such, it is of historical and cultural interest, which the BBC has not sought to rewrite.

Audio from the BBC World Service archive should be listened to in the context of the past, remembering that it reflects the attitudes and standards of its time - not those of today.

Why does the archive stop in June 2008?

In June 2008 the BBC World Service began to make programmes available online in their current format.

What audio has been made available from the archive?

Not all audio has been restored as part of the BBC World Service archive project. A few programmes have been found and restored from the 1970s and 1980s, a more significant number of programmes from the 1990s and 2000s have been made available.

What is not included in the archive?

Some programmes have not been included for technical reasons - for example the main reason that programmes have not been restored is that the magnetic audio tapes on which programmes were recorded were reused or lost. Other programmes have not been included for legal reasons, and some audio has not been made available for other privacy or editorial policy reasons.

Do you have something to add to the programme information?

Do you know something about a programme that we do not? Can you identify contributors featured in a programme? You can also let us know whether a programme was actually broadcast as scheduled, or share any additional information you have about a programme.

Please email us, it would be great to hear from you. We will not share any contact details or personal information.

Have we got something wrong?

We would very much like to hear from you to let us know about any errors, gaps or anomalies by contacting us, because it helps us make sure we are picking up all the problems. Please email us. We will not share any contact details or personal information.

Are the broadcast times accurate?

Not always, no. The dates on programmes have come from the original audio tape label - these dates may have been a broadcast date, or equally, may have been the date a programme was recorded.

Schedules then, as now, were subject to change. In the early years of BBC broadcasting, technical breakdowns, as well as other difficulties, prompted changes to the published schedule. Throughout the BBC's broadcast history, changes in live broadcasts and major world events have meant that programme details did not always remain accurate. The scheduling of programmes on BBC World Service, for different time zones means that identifying a date of broadcast can be difficult.

You can let us know about accurate broadcast dates by emailing us.

How can I complain about something in the archive?

If you would like to make a complaint, please fill in the form on this page.

Contact - BBC World Service

Contact BBC World Service

If you would like to make a complaint about any BBC World Service output, please fill in this form.

For general comments, you can contact us by email.

You'll find answers to many of your questions about BBC World Service on our FAQs page.

If you cannot find the answer to your question, you can contact us in a number of ways.

You can tell us what you think of BBC World Service programmes by getting in touch with the radio show Over To You.

You can join us on Facebook or Twitter.

You can also help shape the future of international BBC programmes by joining the BBC Global Minds online discussion forum.

Or you could write to us at:

BBC World Service,

Audience Relations Team,

1st Floor Brock House,

19 Langham Street,

London

W1A 1AA

Didn't see your answer here?

We hope you found the answer to your question about BBC World Service. If not, please contact us by email.