World Service Help

FAQ - World Service

Have a query about BBC World Service?

Look through our frequently asked questions below to find out more about how the BBC's international radio service.

How can I listen online and via mobile devices?

BBC World Service is always available to listen to online, via iPlayer Radio on your computer and mobile phone - simply visit www.bbcworldservice.com on your phone's internet browser. Please use the iPlayer Radio help pages to find out more or if you are having any problems listening.

In addition, we have launched a BBC iPlayer Radio app, available on iPhone, iPod Touch and Android phones. UK audiences can search the Apple store to download the app for free. The BBC iPlayer Radio is not available to download outside the UK.

How can I find out how to listen to BBC World Service in my area?

For BBC World Service programmes in English, find AM, FM, short wave, satellite, cable and digital radio services in your area by checking our programme guide. You can also discover news and analysis in 27 other languages.

Where can I find a schedule for BBC World Service programmes?

Our online schedule is available here.

To find the schedule for short-wave radio broadcasts, FM and MW relays, satellite and cable services for your area, please check out our programme guide.  

If you want to listen live online now click here, or you can explore the online schedule.

You can also download and print a schedule for your world region below (from April 2013 till October 2013).

United Kingdom

Europe

Americas

West and Central Africa

East and Southern Africa

Middle East and countries of the FSU

Australasia

East Asia

South Asia

How can I contact a programme or send in feedback?

You can contact us in a number of ways.

You can contact us by email.

You can tell us what you think of BBC World Service programmes by getting in touch with the radio show Over To You.

You can join us on Facebook or follow us on Twitter.

You can also help shape the future of international BBC programmes by joining the BBC Global Minds online discussion forum.

How do I complain about a BBC World Service programme?

To complain about a BBC World Service programme, you can contact us by email or visit the BBC's complaints website.

How does BBC World Service commission radio programmes?

Find out how BBC World Service commissions radio programmes here.

You can also help shape the future of the BBC's international radio and TV programmes by joining the online discussion forum BBC Global Minds.

How can I get a job with BBC World Service?

We welcome talent from around the world, please look at the BBC Careers website to search for vacancies.

Where can I find out more about history of BBC World Service?

The BBC World Service celebrated 80 years of international broadcasting in 2012.

Discover key moments from our history, find out how staff felt about leaving our iconic headquarters Bush House, and hear how our audiences listen to us around the world.

Where can I find the latest BBC World Service press releases?

To find our latest press releases, go to our Media Centre. 

Can I get a transcript of a BBC World Service programme?

Unfortunately, BBC World Service cannot supply transcripts or recorded copies of programmes. However, you can hear many of our programmes again online - or you can download podcasts as mp3 files for free.

Where can I find the BBC's editorial guidelines?

You can find the BBC's editorial guidelines here.

Thanks for reading through the FAQs

We hope you found the answer to your question. If not, please contact us by email.