Training and development has continued to be a priority for BBC World Service.The number of training days delivered has
increased year on year over the past three years, with particular emphasis this year being placed on Editorial training and
Leadership development.
BBC World Service invested £2.7 million in training and development during the year. Staff in all areas have access to a growing range
of opportunities through coaching, courses, workshops, online learning and secondments.
BBC World Service has been committed to developing its leadership talent through management training, coaching and mentoring.
Specifically, 121 World Service managers have completed the BBC Leadership Programme, which is designed to improve leadership
and management. A further 45 managers are expected to complete the programme next year. Attention was also given to developing
our future managers in a Personal Development initiative for 12 aspiring managers who averaged 25 training days a head.
Continuous improvement in delivery of risk management performance, including health and safety reviews, is a key priority in BBC
World Service. In the past year the professional support structure and competencies to reflect the wider occupational risk management
role have been reinforced. There were no reportable accidents in the year.
The heightened terrorist threat continues to be a factor in overseas deployment. BBC World Service is supported by the professional
BBC team for high risk areas in risk assessment, developing standard operating procedures for overseas bureaux in hostile environments
and safety and security advice for new-build projects. A project developing safety and security standards for the overseas bureaux
is under way.
As in previous years BBC World Service ensured that all staff deployed to designated hostile environment areas around the world
were properly trained and supported; this is being extended to staff overseas with training carried out in Lagos, Kaduna and Nairobi.
The emphasis placed on training and development has helped BBC World Service to secure successfully Investors in People (IiP)
accreditation in a final review (in the three-year review cycle) against the IiP standard. BBC World Service regards the Standard as one
of the key processes for evaluating progress in people management and development.
Progress in improving internal communication is measured by an annual survey of staff opinion conducted by MORI. The latest of
these, conducted in December 2004, showed that BBC World Service continues to make progress in the key areas of communication,
achieving high scores on staff claiming to 'understand the aims and objectives' and the 'key challenges' of the Division. BBC World
Service also achieved improvements in scores for managers communicating BBC strategy in 'a compelling way' and senior
management behaviour in the Division being 'consistent with (BBC) values'.
Regular formal and informal discussions are held with the recognised trade unions: BECTU (Broadcasting Entertainment Cinematograph
and Theatre Union) and the NUJ (National Union of Journalists).
A new feedback and development process, designed to increase the amount of regular feedback BBC staff receive from their managers,
was launched in 2004 as part of a BBC-wide initiative. A series of workshops and small coaching sessions were held through June/July
2004 to help both managers and staff improve their feedback and performance management skills and techniques.
A series of consultative sessions, 'Shaping the Future', about the future of the BBC, were run throughout the summer of 2004 followed
by 'BBC World Service 2010' sessions in the spring of 2005.These were well supported and have provided useful input into BBC World
Service forward plans.
BBC World Service has made good progress over the past few years in working with the trade unions to embed a number of diversity
issues firmly into normal business.
Proportion of ethnic minorities
The composition of the workforce of BBC World Service reflects the multilingual nature of its broadcasting and therefore exceeds the
BBC's targets. As these targets had already been exceeded, the aim for the year was, at a minimum, to maintain the proportion of ethnic
minorities in the BBC World Service workforce and to increase representation at senior levels.
| |
At 31 March 2004
% |
At 31 March 2005
% |
BBC Group target for December 2007
% |
| Staff working in the United Kingdom |
30.7 |
31.7 |
12.5 |
| Senior managers working in the United Kingdom |
7.3 |
9.1 |
7.0 |
Gender representation
BBC World Service monitors closely gender representation within the workforce. However, there is more to do in this area because,
although 43% of all staff and 25% of senior management are women, progress in this area lags slightly behind that of the overall BBC.
People with disabilities
BBC World Service employs 1.9% of people who declare themselves to have a disability, as against the BBC target of 4%.
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