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Annual Review 2004/05
 
 
Reports on compliance and regulatory matters

9. Complaints

Along with the rest of the BBC, the process for the handling of editorial complaints was reviewed and upgraded during 2004/05. Escalations of serious complaints about BBC World Service programmes and services now involves the BBC's Editorial Complaints Unit. BBC World Service is represented on the BBC's Complaints Management Board which takes regular reports and promotes the learning points arising from them.

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Reports on compliance and regulatory matters
 
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