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Annual Review 2002/2003
 
 
Reports on compliance and regulatory matters « back
6 People
Between May and November 2002, more than 700 BBC World Service staff, including staff based in Prague, Delhi, Nairobi and Moscow, made their voices heard in Just Imagine workshops, the BBC’s largest ever staff consultation. This was part of Making It Happen, the cultural change programme to transform the BBC into the world’s most creative organisation. A BBC World Service action plan has now been announced, alongside the overall BBC action plan, to address the key issues raised by staff.
 
After gaining Investors in People (IiP) accreditation in 2000, BBC World Service Broadcasting successfully reached IiP standards against all criteria in a post-recognition review undertaken in June 2002. BBC World Service was specifically commended for being fully committed to developing its people in order to achieve its aims and objectives. BBC Monitoring also gained IiP accreditation in April 2002.
 
Recruitment, training and development
The attraction of talent from around the world is fundamental to the continued success of BBC World Service. Over 230 recruitment campaigns have been run during the year to attract the best journalistic talent.
 
An improved induction process has been introduced to provide additional support to new staff and their families. New joiners now attend Upfront, the new four-day induction programme for all new BBC staff.
 
BBC World Service invested £2.3 million in training and development during the year. Staff in all areas have access to a growing range of opportunities through coaching, courses, workshops, online learning and secondments. Additional investment was made in the year to support a series of secondments from BBC World Service to high profile areas of BBC News.
 
Employee relations and communication
BBC World Service has a system of regular liaison meetings with the NUJ (National Union of Journalists) and BECTU (Broadcasting Entertainment Cinematograph and Theatre Union).
 
BBC World Service participated in the 2002 BBC annual independent survey of staff opinion to assess the quality of internal communications. The survey confirmed that the system of core briefing is strong in BBC World Service with almost 80% of staff receiving a face-to-face briefing from their manager each month. Of these, 91% felt they were able to ask questions or raise issues or concerns at these briefings. Overall, 73% of those surveyed felt well informed and 76% felt the information provided was credible.
 
Health and safety
The events of the year, including the conflict in Iraq, again made it essential to ensure that adequate and timely safety training was provided to all staff deployed into hostile environments.
 
Diversity
BBC World Service is committed to continuing to develop a diverse workforce which is representative of the audience it serves.
 
Proportion of people from ethnic minorities
A comprehensive diversity action plan, developed with the trade unions, includes a number of initiatives to encourage the greater representation of minority ethnic groups at senior levels, including a specially tailored development programme.
 
The composition of the workforce of BBC World Service reflects the multi-lingual nature of its broadcasting and therefore exceeds the BBC’s targets. As these targets had already been exceeded, the aim for the year was, as a minimum, to maintain the proportion of ethnic minorities in the BBC World Service workforce and to increase representation at senior levels.
 
At 31 March
2003
%
At 1 April
2002
%
BBC group
target for
December 2003
%
Staff working in the United Kingdom 25.8 25.4 (1) 10
Senior managers working in the United Kingdom 7.3 5.0 4
(1) On 1 April 2002, 185 Broadcast Operations equivalent full-time staff were transferred into BBC World Service, 6.8% of whom were ethnic minority staff. The impact of the transfer was to reduce the overall percentage of ethnic minority staff to 25.4% from the 27.8% previously reported at 31 March 2002. During the year this percentage has risen to 25.8%.
 
People with disabilities
The number of BBC World Service staff declaring a disability at 31 March 2003 is 26, the same number as in the previous year. The recruitment of more disabled people to BBC World Service remains a challenge, along with the rest of the BBC. A series of seminars was held in the year to improve the awareness of managers about disability.
 
 
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