Learning English - Words in the News
31 March, 2008 - Published 13:02 GMT
Heathrow Terminal 5 chaos
Flight cancellations at the new Terminal 5 of London's Heathrow airport look set to continue for several days. The chaos is due to problems with the baggage handling system. About 15,000 bags are stranded across all terminals. This report from Mark Worthington:
The fourth day of its short life and yet again Terminal five at London's Heathrow airport is proving an embarrassment. British Airways cancelled thirty-seven short-haul flights on Sunday to ease the strain on the baggage system.
Behind the scenes, four hundred volunteers were working to clear a huge backlog. Fifteen thousand bags, mostly belonging to transit passengers, are piling up all over the airport. Reuniting them with their owners could cost millions of pounds and even more if those passengers take their business elsewhere.
Further cancellations are planned for Monday and Tuesday. British Airways says it still hopes to move much of its long-haul operation to the new terminal at the end of April but that is being kept under review and, all the time, British Airways' international reputation is suffering.
Mark Worthington, BBC News, Heathrow airport
is proving an embarrassment
to ease the strain
Behind the scenes
to clear a huge backlog
are piling up
is being kept under review