Please read our handy tips below to help solve any of your audio
problems or use the following links to help you.
Installing a RealPlayer is advisable (see
downloading the free Real player). The BBC World Service
audio is mainly encoded for Real Audio version 4 which should be
accessible using either a Windows Media Player or RealPlayer Version
4 and above.
i) How to listen to
BBC World Service audio
ii) Having problems
with your audio?
iii) "I can't hear
the audio clip"
iv) "I can hear
other audio but not this clip"
v) "I can't download
BBC World Service audio"
The BBC audio guidelines
How to listen to BBC World Service audio
Getting the audio player
For optimum listening BBC World Service recommends that you download
a RealPlayer. You can download the basic player for free. Follow
our simple 3 step instructions for downloading
the free RealOne Player.
1) Clicking on the link above will see you arrive at a form.
Choose your nearest country location. Click on the new pop up window
to download the player.
2) When prompted choose save/or save to disk and specify
the directory where you want the installation programme to be saved.
3) When the programme has finished downloading onto your
hard drive you will be asked if you want to install the programme.
Click Yes and the programme will install on your machine.
Once installed, click on any speaker on the BBC World Service site
and you will be able to listen to any of our programmes or audio
content. If you are still encountering difficulty listening to web
site audio contact firstname.lastname@example.org
to solve any technical problems with the players themselves.
Having problems with your audio?
i) "I can't hear the audio
Has the file definitely loaded or is it still waiting to load?
Is your player displaying the title of the clip?
If not the file probably hasn't loaded.
If the title of the clip is displayed and the numbers in the bottom
right hand corner of the player appear to be counting upwards then
check that your speakers or headphones are plugged in.
Check the volume control on your speakers and your computer to
see that they are not turned down or muted.
Still no joy? E-mail
us and tell us which piece of audio you are having trouble
with. Try to include information about the content and the URL of
the page you found it on.
ii) "I can hear
other audio but not this clip"
Is the audio you can hear on the BBC World Service site or another
site? Check the other site to see what audio format they are providing.
It may be that the audio format on their site is different.
If the audio format is the same, are you using a RealOne player
or another player? At present BBC World Service is only able to
encode audio for RealOne players. Microsoft's windows media player
is also capable of playing Real Audio files. If you are using a
player other than these we cannot guarantee that you will be able
to listen to BBC World Service content.
iii) "I can't download BBC World
Due to copyright issues BBC World Service audio can only be streamed
over the internet and is not available in a downloadable form.