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Last updated at 11:31 GMT, Thursday, 16 January 2014

Business English: Misunderstandings

A woman on the phone in an office

Sometimes phone calls can cause misunderstandings

A famous French writer once said: "Language is the source of misunderstandings", and for many language learners misunderstandings can happen on a daily basis. But when you know the right language you can deal with misunderstandings quickly and easily - or even avoid them altogether.

Join Feifei and Neil and their studio guests as they explore and practise the language of misunderstandings.

Misunderstandings: Key phrases

Checking what someone means:

What do you mean by that?
Do you mean...?
So are you saying...?
Correct me if I'm wrong, but do you mean...?
Sorry, I'm not sure if I got that. Are you saying...?

Asking someone to explain what they mean:

Sorry, what exactly do you mean by that?
Sorry, could you go over that again?
Could you expand on that?

Checking that someone has understood you:

Is that clear?
Does that make everything clear?

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Business English: Misunderstandings

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