Using technology is part of everyday working life for many people around the world. But even the best technology breaks down from time to time - and that often means making a phone call to get help.
In this programme, Feifei and Neil practise dealing with technology-related problems. What should you say when you're on the phone to IT support?
Using technology at work: Key phrases
Describing IT problems:
I can't connect to the internet.
I can't print anything.
I saved some files to my hard drive and they've disappeared.
Asking about IT problems:
Has this happened before?
What operating system are you running?
What version of the software are you using?
Giving advice about fixing IT problems:
You need to install an update.
Try re-installing the programme.
Your system needs a rebuild.
I'm afraid this can't be fixed.
Business English: Using technology at work