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Last updated at 16:21 BST, Thursday, 08 August 2013

Business English: Customer complaints

A man's fingers typing on keyboard

Would you complain face-to-face, or by email?

In this special business edition of 6 Minute English, Feifei and Neil talk about a very common situation: customer complaints. What should you say if you want to complain about something? And what should you say if you receive a complaint?

Join Feifei and Neil as Business Betty coaches them through a complaining role-play - and improve your customer service skills


Business English: Customer complaints

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