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Last updated at 13:11 GMT, Wednesday, 20 February 2013

Episode 54: Eating humble pie

Paul, Anna and Tom

Who is going to call Denise?

Listen to the episode

There is chaos at the offices of Tip Top Trading. Now Denise has left the company, the place is a mess and important phone messages are being lost. What can be done to make things better? I think we know the answer!

Language to use when you need to stand your ground:

This week's programme focuses on the language that you might use when you are asked to do something that isn't your responsibility:

Phrases from the programme:

You're the boss and I think the news is better coming from you.

It was your decision in the first place so you need to explain that the situation has changed.

This is your responsibility.

And here are some phrases your boss might use to apologise:

I've been rethinking our staffing situation in the office.

Sorry, I made a mistake. I miscalculated my staffing numbers.

I would love to have you back in the office.

Listening Challenge:

What does Paul tell Denise he has been rethinking?

The answer is at the end of the pdf transcript.

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