Listen to the episode
The offices of Tip Top Trading have become chaotic since Denise left and just at a time when things are getting busy. How is everyone going to cope?
Language to use when taking a phone message at busy time:
This week's programme focuses on the language that you might use when answering the phone and taking a message.
Phrases from the programme:
We're a bit busy at the moment, could I take your name and we'll call you back?
When would be a convenient time to call you?
Could I take a message please and I'll make sure he/she calls you back.
What has the office run out of?
The answer is at the end of the pdf transcript.