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Last updated at 11:20 GMT, Wednesday, 13 February 2013

Episode 53: Help! We need somebody

Anna and Tom

Is writing messages on your hand a good idea?

Listen to the episode

The offices of Tip Top Trading have become chaotic since Denise left and just at a time when things are getting busy. How is everyone going to cope?

Language to use when taking a phone message at busy time:

This week's programme focuses on the language that you might use when answering the phone and taking a message.

Phrases from the programme:

We're a bit busy at the moment, could I take your name and we'll call you back?

When would be a convenient time to call you?

Could I take a message please and I'll make sure he/she calls you back.

Listening Challenge:

What has the office run out of?

The answer is at the end of the pdf transcript.

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