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Last updated at 16:51 GMT, Thursday, 13 February 2014

Episode 39: A step too far

Rachel, Tom and Paul

Everyone in Tip Top Trading seems to be losing their pens.

Listen to the episode

New recruit Rachel has been making life difficult for Anna and she's been making some bad business decisions. It's time to give her a warning but who is going to do it and what will they say?

  • Language for giving someone a verbal warning:

Phrases from the programme:

You've made some serious mistakes.

You need to consult me before you contact any of our clients.

These mistakes cannot happen again otherwise I will have to refer the matter to someone higher.

  • Listening Challenge

Who stole all the pens?

The answer is at the end of the pdf transcript.

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