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Last updated at 16:51 GMT, Thursday, 13 February 2014

Episode 38: Oranges and Lemons

Anna and Rachel

Rachel has sent the clients oranges but they ordered lemons!

Listen to the episode

Things are a little tense at Tip Top Trading. Anna is finding it hard to work with new employee Rachel, who's making some big mistakes. What can Anna do before Rachel goes too far?

  • Language for good customer relations:

Phrases from the programme:

Hello I'm Anna from Tip Top Trading. How are you today?

I hope you have received our order and are happy with it.

We do hope you are pleased with our service and that you may use us again.

Do you have any questions you may want to ask?

  • Listening Challenge

What item have both Denise and Tom lost?

The answer is at the end of the pdf transcript.

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