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Last updated at 13:16 GMT, Tuesday, 07 January 2014

Episode 32: The deal is off


Anna has to re-negotiate the deal with a French client

Listen to the episode

Things aren't going too well. Anna negotiated a deal with a client in France but now they claim they've been ripped off! This has got to get sorted - quickly.

  • Further language for negotiating a deal

Phrases from the programme:

I'm sorry to hear you're not happy with our price.

Tip Top Trading prides itself on quality products and good value for money. You are a valued customer and your business is very important to us.

We can match the price of our competitors.

  • Listening Challenge

What discount does Anna offer the client in France?

The answer is at the end of the pdf transcript.

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