Listen to the episode
Things aren't going too well. Anna negotiated a deal with a client in France but now they claim they've been ripped off! This has got to get sorted - quickly.
- Further language for negotiating a deal
Phrases from the programme:
I'm sorry to hear you're not happy with our price.
Tip Top Trading prides itself on quality products and good value for money. You are a valued customer and your business is very important to us.
We can match the price of our competitors.
- Listening Challenge
What discount does Anna offer the client in France?
The answer is at the end of the pdf transcript.