Episode 26: You cannot be serious!

Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately the hotel room Anna booked for him isn't right so it's up to her to sort it out and that involves some complaining.

• The language for complaining

This week's programme focuses on the language to use when things aren't right and you need to complain.

Phrases from the programme:

I'm very disappointed with your service.

The standard of service is not good enough.

The room I booked did not meet my expectations.

I would like this matter resolved as quickly as possible,

Or:

I would like to cancel my reservation and get a full refund.

• Listening Challenge

What type of hotel room did Mr Socrates want?

The answer is at the end of the pdf transcript.