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Last updated at 12:20 BST, Wednesday, 16 October 2013

Episode 22: The smoker

Anna catches Mr Ingle smoking a cigarette

Listen to the episode

Anna is off to meet Mr Ingle, the warehouse manager, to discuss stock management. She’s worried he might bite her head off! But when she gets there she’s surprised to see him doing something dangerous and illegal and it’s up to her to sort it out. What will she say?

  • Language for making polite requests

This week's programme focuses on politely asking a member of your team not to do something.

Phrases from the programme:

Would you mind not doing that please?

I’m afraid it’s against company policy.

I’m afraid it’s not permitted.

Sorry to have to ask you this but…

  • Listening Challenge

What other word does Anna use to mean ‘put out your cigarette’?

The answer is at the end of the pdf transcript.

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