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Last updated at 12:02 BST, Wednesday, 16 October 2013

Episode 19: The open window

Anna and Denise see the open window

Listen to the episode

Paul, the boss, leaves a message wanting ideas for a new marketing strategy for their new laser-curved fruit range. Anna gets straight down to work but when Paul turns up, Tom gets all the credit. There's a big mix-up and it's time for Anna to learn some language that explains there has been a misunderstanding.

  • Language for explaining a misunderstanding

This week's programme focuses on politely saying there has been a misunderstanding.

Phrases from the programme:

I think there's been a misunderstanding.

There's been a bit of a mix-up.

Let me explain what happened.

  • Listening Challenge

Tom found one of his certificates on the floor. What was it for?

The answer is at the end of the pdf transcript.

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