Listen to the episode
Paul, the boss, leaves a message wanting ideas for a new marketing strategy for their new laser-curved fruit range. Anna gets straight down to work but when Paul turns up, Tom gets all the credit. There's a big mix-up and it's time for Anna to learn some language that explains there has been a misunderstanding.
- Language for explaining a misunderstanding
This week's programme focuses on politely saying there has been a misunderstanding.
Phrases from the programme:
I think there's been a misunderstanding.
There's been a bit of a mix-up.
Let me explain what happened.
- Listening Challenge
Tom found one of his certificates on the floor. What was it for?
The answer is at the end of the pdf transcript.