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Last updated at 12:03 BST, Wednesday, 16 October 2013

Episode 18: The email

Paul shows Anna a piece of paper

Listen to the episode

Anna's been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn't appropriate and Paul, the boss, isn't impressed.

Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?

  • Language for writing an email

This week's programme focuses on the correct language to use in an email.

Phrases from the programme:

Dear Mr Lime...

I hope you are well.

I am writing regarding...

Please could you confirm...

Best wishes.

  • Listening Challenge

What is Anna trying to confirm in her email?

The answer is at the end of the pdf transcript.

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