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Last updated at 12:05 BST, Wednesday, 16 October 2013

Episode 14: Telephone tell-tale

Paul and Anna talking

Listen to the episode

Following Anna's successful Imperial Lemon presentation, Mr Lime from Citrus Ventures has put in a big order.

But rather than being congratulated by the boss, she's in trouble because of her poor telephone manner.

However, help is at hand, and from an unexpected person...

  • Listening Challenge

Anna should be more what when she is on the phone to clients, according to Paul?

The answer is at the end of the PDF transcript.

  • Giving feedback

To practise this week's topic of giving feedback, try doing the quiz below. You need Flash to do this quiz.

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