Listen to the episode
Following Anna's successful Imperial Lemon presentation, Mr Lime from Citrus Ventures has put in a big order.
But rather than being congratulated by the boss, she's in trouble because of her poor telephone manner.
However, help is at hand, and from an unexpected person...
- Listening Challenge
Anna should be more what when she is on the phone to clients, according to Paul?
The answer is at the end of the PDF transcript.
- Giving feedback
To practise this week's topic of giving feedback, try doing the quiz below. You need Flash to do this quiz.