Last updated at 12:12 BST, Wednesday, 16 October 2013

Episode 9: The warehouse

Fruit seller

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As a result some of embarrassing mistakes in deliveries, Tip Top Trading's big boss in America has ordered a re-check of every order this month. That means Anna has to go down to the warehouse and ask some sensitive questions about mangos.

  • Language for checking information

This week's programme focuses on language to use when you want to check you have got the correct information about something.

Phrases from the programme:

I just want to make sure that...

Could you possibly clarify...

I just want to check...

Just to be absolutely clear...

One thing I wasn't sure of was...

  • Listening Challenge

What kind of fruit was sent out to Mr Berry of Bluetree Enterprise?

The answer is at the end of the pdf transcript.

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