Last updated at 12:13 BST, Wednesday, 16 October 2013

Episode 8: Room 301

Group of people sat around a table

Listen to the episode

After Tom’s embarrassing mess-up of orders and visits from angry clients, the boss is not pleased. He calls Tom and Anna into Room 301 – the place where difficult conversations take place.

  • Giving praise

This week's programme focuses on useful language for giving praise.

Phrases from the programme:

Well done.

You were in a difficult situation and you handled it well.

Great job. I'm really impressed.

  • Listening Challenge

In which country is the big boss of Tip Top Trading based?

The answer is at the end of the pdf transcript.

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