Listen to the episode
After Tom’s embarrassing mess-up of orders and visits from angry clients, the boss is not pleased. He calls Tom and Anna into Room 301 – the place where difficult conversations take place.
- Giving praise
This week's programme focuses on useful language for giving praise.
Phrases from the programme:
You were in a difficult situation and you handled it well.
Great job. I'm really impressed.
- Listening Challenge
In which country is the big boss of Tip Top Trading based?
The answer is at the end of the pdf transcript.