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You know the words, you understand the accents and yet… and yet there's another difficulty with verbal communication!

No one speaks in exactly the same way or with the same style. And across cultures, the ways that people speak can vary considerably.

To help make yourself understood you need to find out how a particular culture uses language. Getting it wrong can create very unexpected problems.

ACTIVITY
Listen to psychologist Petruska Clarkson. What is the main thing that she says people get wrong when using language in a new culture?

Professor Clarkson
Read the transcript
Check your answers

On the next page, hear some advice from Richard Cook.


TONE, VOLUME, STRESS: PAGE 1 OF 2         NEXT


IN LANGUAGE

PART 1: INTRODUCTION
PART 2: MISUNDERSTANDINGS
PART 3: ACCENTS
PART 4: TONE, VOLUME AND STRESS
PART 5: RICHARD'S TIP & USEFUL LINKS
PART 6: USEFUL VOCABULARY AND PHRASES
Link to the general unit
Link to the unit on language
Link to the unit on body language
Link to the unit on time
Link to the unit on status
Link to the unit on relationships
Link to Federico's page
Link to Adam's page
Link to Maralde's page
Link to Chris's page
Link to Andre's page
Link to Richard, the cross-cultural expert's page
Link to the sitemap
FEDERICO
FEDERICO
ADAM
ADAM
MARALDE
MARALDE
CHRIS
CHRIS
ANDRE
ANDRE
RICHARD COOK,
EXPERT
RICHARD COOK,
EXPERT