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Ten Days in Manchester
An interactive intermediate business English course featuring Tony Marshall and May Hunter
 
Days:
  
Day 9
  Dealing with customers

May talking with a customer Today looks at how you can respond to customers' questions and problems.

You'll hear and learn about words and phrases that are connected with answering enquiries from customers.

Begin here logo
 Begin the journey here
May
The conference is packed and Tony and May have some customers. But how will they get on?

Look at the photo, what is May doing? Find out by choosing Good Day or Bad Day below.
Good Day
Good Day
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DialogueDialogue
Word playWord play
Bad Day
Bad Day
VideoVideo
AudioAudio
DialogueDialogue
Word playWord play
Quiz logo Quiz
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Now test your understanding of day 9 >

Meet the people logo Meet the People
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Outside a shop

A day in the life of a shop manager >

Some useful vocabulary

booking forms papers where you write what it is that you want to buy or hire
a deposit a small amount of money you pay to be sure you can have something later
to make enquiries to ask questions about something
receipt a piece of paper that tells you the price you paid and the date
 
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