My name is Michael Chapman Langley. I work for Budget Car and Van rental. I'm the branch manager
of Budget, Euston, which is in central London.
My job involves renting vehicles to customers, as well as doing the daily paperwork for the entire
branch, as well as checking that vehicles are in a rentable order and training my staff and I have a
set of seven staff members working underneath me.
We're here to service every question that a customer has about car rental. When a customer comes
into the office the first thing we establish is where they want to go, what type of vehicle they can
drive. A lot of customers that come from abroad can not drive manual vehicles, but don't
understand that manual vehicles are basically what we have on fleet; we have very few automatic
vehicles on fleet.
We then also explain to customers the procedure for renting a car, exactly
what they would need to rent a vehicle, for example, the minimum age to rent a car with Budget is 23.