It's Day 3 and Tony and May had to call their boss. She's not very happy with them and blames them for
not speaking with the conference manager.
How would you do? Find out by working through the telephone task below. It will give you an
opportunity to test some of the language that you've learnt.
Complete or respond appropriately to each of the 8 statements below.
Then click on the button 'check answers' to see how well you did.
To do yourself, or with friends
Here are four pieces of advice for when you make a business phonecall. Do you think each piece of advice
is good or bad?
a) always fax ahead to allow the other person time to prepare for the call
b) don't write things down - it's better to remember them
c) speak quickly, you sound more natural that way
d) don't pretend to have understood if you haven't
Word play