My name is Yousif Al-Wagga. I'm the Operations Manager of the Waldorf Meridien hotel in
London, which is a five star hotel which is under the brand of Meridien.
I'm responsible for the day to day running of the hotel. So all the deparment managers of each
department, for instance, the restaurant, or conference and banqueting or housekeeping,
report to me. It's my role to set them objectives which they all carry out in their departments
which basically all lead to the hotel objectives.
Being part of a brand there are certain standards we have to conform to. We have to provide certain services,
such as 24 hour room service and we have to have 24 hour porterage and we have to have 24 hour valet as well.
It's my role to ensure these standards are maintained at all times.
Also, as Operations Manager, I have direct responsibillty for the reservations department in the hotel which is the
most, in terms of profit and revenue, is the most important department in the hotel. It's where we make sixty per cent of
our revenue in the hotel.
Hotels and the internet
People can book hotel reservations in a number of ways including, obviously now the most recently,
the internet, which is becoming more and more important for hotel bookings. I wouldn't say
overall it is going to increase our bookings, we have to be aware of it because it's a
different method of the way guests can book.
So, we have to make sure we are offering the right rates, at the right time and in simple English, so that
everyone around the world can understand, as now it is not just travel agents accessing the hotel information,
it's somebody sitting at home.