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Negotiations - Difficult Clients Quiz

Instructions: Finish the sentence by chosing the correct words and writing them into the empty boxes.

1.  I know that you were delayed for well over 2 hours and

__________ ______________ _____________ ______ _________ _____________

wait / sorry / I’m / very / the / for

2.  If you give me all the relevant information about the problems you had on your holiday,

_____ _________ ______ _________ __________ _____________

can / into / look / for / it / you / I

3.  ____  ______  _______  ________ _____ ______ we’re doing everything we can to ensure that this situation never happens again.

 you / assure / can / I

4. There was a technical problem on Saturday and, ____ ______ ______ ________ , you weren’t the only one affected.

imagine / can / as / you

See answers

Answers

  1. I know that you were delayed for well over 2 hours and I'm very sorry for the wait.
  2. If you give me all the relevant information about the problems you had on your holiday, I can look into it for you.
  3. I can assure you, we’re doing everything we can to ensure that this situation never happens again.
  4. There was a technical problem on Saturday and, as you can imagine, you weren’t the only one affected.
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