Modern business often involves international travel. When booking a flight, what questions do you need to ask?
Imagine you are booking a flight and a hotel over the phone. What words and expressions do you use?
After you've thought of five, click here for some more ideas.
Next you are going to hear a telephone conversation in which someone is booking a flight and then a hotel.
Check your understanding by reading the script below:
|Dolores:||Hello! Dolores speaking…|
|Tim:||Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?|
|Dolores:||Certainly. Do you want to go economy, business or first class?|
|Tim:||Well, I’d like to go first class, but unfortunately I’ll have to go economy - company rules, you see.|
|Dolores:||Yes, sure, I understand. How many of you will be travelling?|
|Tim:||Ah, it’s just me.|
|Dolores:||Okay, so that’s one seat … economy … New York - Kennedy to Hong Kong Airport.|
|Tim:||And how much will that be?|
|Dolores:||Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.|
|Tim:||Right, and does that include airport tax?|
|Dolores:||No, tax is another $70 on top of that.|
|Tim:||Okay. Can I book that, then?|
Can I help you with anything else?
|Tim:||Yes, I'd like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?|
|Dolores:||Yes, they do.|
|Tim:||And is there a discount rate for conference delegates?|
|Dolores:||Yes, there is. I think it's 10% but I can check that for you.|
Okay, do you mind if I book it provisionally for now and I'll call you back later to confirm? I just need to check one or two details.
|Dolores:||That's fine, sir. Can I help you with anything else?|
No, that's all for now. As I said, I'll call you back.
Our expert explains the multi-word verbs like "hang up" or "hold on" that often feature in telephone conversations.