Sometimes, you'll be visiting a website when it suddenly tells you that you need to install a 'plug-in'. Here's what to do when that happens.
A plug-in is a (sometimes essential) piece of software code that enables an application or program to do something it couldn’t by itself.
Plug-ins do all sorts things, like allowing you to listen to online radio, watch tv online, play games, view special documents, and so on. There are many plug-ins that do many different things. Find out more about plug-ins.
Downloading and installing a plug-in is not always simple, so we've put together some step-by-step guides to help you through the process.
Certain services offered on the BBC website such as audio, video, animations and games require specific additional third party software (called 'plug-ins'). You may have such software already loaded onto your computer. If you do not then, should you wish to use these BBC services, you will need to licence and download such software from a third party software company.
We will direct you to the relevant pages of the software company website. The website will give a set of instructions that you will need to follow in order to download the plug-in. In particular you will be asked by the software company to agree to its terms and conditions of licence. Any such agreement is between you and the software company and the BBC does not accept any liability in relation either to the download or to the use of the plug-in.
The BBC does not use any plug-in that is not available FREE OF CHARGE. However most software companies will also offer versions of their plug-ins that require payment. We will always try to direct you to the free download pages of the software company site. You may of course choose to licence paid-for software from the third party. However if you only want to download the free plug-in you should not be asked for, nor give, any credit card or other payment details.
Although the BBC uses third party plug-ins in order to provide the best possible web service, it does not endorse any third party software. If you choose to enter into an agreement with the third party and download the plug-in you do so at you own risk.