BBC - X-Ray X-Guides - concerns over the quality of your water supply?

back to beginning

next step?


			I have concerns about the quality of the drinking water If you think your drinking water supply isn't up to scratch first contact your water company. It can send someone to test the quality of water coming out of your tap. If you can't get a satisfactory response from them, contact the Drinking Water Inspectorate (DWI). The DWI acts to provide independent reassurance that public water supplies in England and Wales are safe and drinking water quality is acceptable to consumers.


		Contact the Drinking Water Inspectorate


Consumer Council for Water Wales Represents consumers of Dwr Cymru/Welsh Water and Dee Valley Water.

Drinking Water Inspectorate (DWI) If you think your supply isn't up to scratch, let the DWI know.

Office of Water Services (OFWAT) OFWAT regulates the water industry, and provides a consumer complaints service called Water Voice.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.

I have concerns about the quality of the drinking water