BBC - X-Ray X-Guides - Problems with my telephone company

15 November 2009
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			The X-Ray X-Guide to telecommunication companies If you have a problem with your telephone company or your mobile phone, this is the place to come.


		I'm not happy with my telecoms company

		It's been over 12 weeks since I complained

		I've got a letter from my telecoms company saying they can't resolve the problem

		I'm paying for premium rate services I don't want

		I've got other mobile phone problems


Office of Communications (OFCOM) Regulator for all telecoms, radio and television.

Phone Pay Plus The organisation which regulates products or services that are charged to users' phone bills or pre-pay accounts.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.

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