BBC - X-Ray X-Guides - problems with online shopping?

Skip to main content
Text only version of this page
Access keys help

24 November 2009
Accessibility help
Text only


	Cars Consumer law Credit Electricity and gas supply Holidays Home improvements Renting Returning goods Shopping online Telecoms Warranties Water supply

back to beginning

next step?


			I've had trouble buying something online or from a website


		Did you buy from an online auction?

		Did you buy it from a trader based in the UK?

		Did you buy it from a trader based in the EU?


E-consumer.gov Website which offers a cross-border complaints procedure

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.

About the BBC | Help | Terms of Use | Privacy & Cookies Policy

I've had trouble buying something online or from a website