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31 December 2009
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So you're not happy with the quality of the work done for your home improvement?
an arrow Have you told the trader that you are unhappy?
an arrow Have you written a letter of complaint?
an arrow Have you already paid for the work in full?
an arrow Is the company or person doing the work a member of a trade association?
an arrow More questions...
The X Directory
an arrowChartered Institute of Plumbing and Heating Engineering (CIPHE)
CIPHE runs a complaints procedure for consumers unhappy with a member's service.
an arrowNational House Building Council (NHBC)
NHBC offers info including member builders and conveyancing on a new home.
an arrowRoyal Institute of British Architects (RIBA)
RIBA keeps a directory of architects and also runs a conciliation service.
an arrowRoyal Institution of Chartered Surveyors (RICS)
RICS offers info on its chartered and technical surveyors and the complaints procedure.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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