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24 November 2009
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I'm not happy with some work done on my home - what should I do now?
an arrow What does the law say?
an arrow Are you being overcharged?
an arrow Is the work taking too long?
an arrow Is the quality of the work not good enough?
The X Directory
an arrowInstitute of Plumbing (IoP)
IoP runs a complaints procedure for consumers unhappy with a member's service.
an arrowNational House Building Council (NHBC)
NHBC offers info including member builders and conveyancing on a new home.
an arrowRoyal Institute of British Architects (RIBA)
RIBA keeps a directory of architects and also runs a conciliation service.
an arrowRoyal Institution of Chartered Surveyors (RICS)
RICS offers info on its chartered and technical surveyors and the complaints procedure.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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