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24 November 2009
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I had a terrible holiday - what can I do?
an arrow I've had problems with my flight
an arrow The airline overbooked me
an arrow The airline has lost my luggage
an arrow My package holiday was a nightmare
an arrow I paid for my package holiday, and now the travel company have gone out of business
The X Directory
an arrowAir Transport Users Council (AUC)
The Air Transport Users Council is the consumer watchdog for the airline industry.
an arrowAir Travel Organisers Licence (ATOL)
ATOL is the largest travel protection scheme in Britain.
an arrowAssociation of British Travel Agents (ABTA)
ABTA offer an independent arbitration service if you've had a problem with one of their members.
an arrowAssociation of Independent Travel Operators (AITO)
AITO represent about 160 speciality tour operators, and provide a dispute settlement service.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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