BBC - X-Ray X-Guides - Electricity or Gas supplies

24 November 2009
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Consumer Focus The statutory organisation campaigning for a fair deal for consumers.

Energy Ombudsman Service to sort out disagreements between companies and their customers.

Energy Saving Trust Non profit organisation which provides information on energy efficiency.

Gas Safe Register Anyone who works on gas fittings or appliances is legally required to be registered.

Health and Safety Executive (HSE) The HSE can take action against anyone who does unsafe gas work.

National Grid Smell gas? Shut off the gas supply and call the free Emergency Helpline.

National Inspection Council for Electrical Installation (NICEIC) NICEIC has a procedure in place for complaints against electricians registered with them.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.

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Having a problem with your energy supply? Let the X-Ray X-Guide help...