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Air Transport Users Council (AUC)

Part of the Civil Aviation Authority. The Air Transport Users Council (AUC) is the consumer watchdog for the airline industry. Their website explains your rights as an airline passenger and how to complain. They can take action against an airline that can be shown to have treated customers badly.

Tel:
020 7240 6061

Web Site:
http://www.auc.org.uk/
The BBC is not responsible for the content of external websites

email:
complaints@auc.org.uk

Postal address:
Air Transport Users Council
CAA House
45-59 Kingsway
London WC2B 6TE


Air Transport Users Council (AUC) The Air Transport Users Council is the consumer watchdog for the airline industry.

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The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.