BBC - X-Ray X-Guide - Office of Fair Trading

Office of Fair Trading

The Office of Fair Trading offers advice on all consumer matters. They aim to protect consumers, explain their rights try to ensure that businesses compete and operate fairly. They have useful guides to consumer rights and the Law. The OFT does not take up cases on behalf of individual consumers.

Tel:
08457 22 44 99

Web Site:
http://www.oft.gov.uk
The BBC is not responsible for the content of external websites

email:
enquiries@oft.gov.uk

Postal address:
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London, EC4Y 8JX


Citizens Advice Bureau (NACAB) Citizens Advice Bureau provide free advice on a wide range of subjects.

Consumer Direct A nationwide consumer service offering advice both online and over the phone.

Consumer Focus The statutory organisation campaigning for a fair deal for consumers.

Court Service Advice and information about the judiciary process

Money Claim Online An easy to use court service website that help you start your claim procedure.

National Mediation Helpline Resolving complaints through mediation.

Office of Fair Trading The Office of Fair Trading offers advice on all consumer matters

Trading Standards Every local council has a Trading Standards department responsible for enforcing consumer law in their area.

Which? Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.