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15 November 2009
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Consumer Direct

This is a nationwide consumer service offering advice both online and over the phone. Their aim is to provide clear, practical, impartial advice to help you sort out any problems you may be having with suppliers of goods or services.

Tel:
08454 040506

Web Site:
http://www.consumerdirect.gov.uk
The BBC is not responsible for the content of external websites

The X Directory
an arrowCitizens Advice Bureau (NACAB)
Citizens Advice Bureau provide free advice on a wide range of subjects.
an arrowConsumer Direct
A nationwide consumer service offering advice both online and over the phone.
an arrowConsumer Focus
The statutory organisation campaigning for a fair deal for consumers.
an arrowCourt Service
Advice and information about the judiciary process
an arrowMoney Claim Online
An easy to use court service website that help you start your claim procedure.
an arrowNational Mediation Helpline
Resolving complaints through mediation.
an arrowOffice of Fair Trading
The Office of Fair Trading offers advice on all consumer matters
an arrowTrading Standards
Every local council has a Trading Standards department responsible for enforcing consumer law in their area.
an arrowWhich?
Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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