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8 December 2009
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When can I go to court?

If someone owes you money, you can take them to court to try and get your money back. You should always try to get your problem resolved in other ways first - court should be your last resort.

The court will expect that, before taking legal action, you have made a genuine effort to come to a reasonable agreement with the trader, and that you have made steps to try and avoid the need to go to court.

The court will also expect you to have written a letter before action to the trader before you go to court. The letter should give details of your claim, and should give notice that if the trader does not respond within a given period of time, legal action will be taken.

You can make a claim for other things as well, for example:

  • Bad workmanship
  • Property damage
  • Goods not supplied or faulty
  • Personal injury

If you want to make a claim against someone, consider whether they are likely to be able to pay. If the defendant is out of work or has no assets, you probably won't get your money - even if you win the case. You should consider asking your solicitor to conduct a status check on the defendant before you proceed with legal action.


an arrow What does "Small Claims Court" mean?
an arrow How much will it cost me?
an arrow Do I need a lawyer?
The X Directory
an arrowCitizens Advice Bureau (NACAB)
Citizens Advice Bureau provide free advice on a wide range of subjects.
an arrowConsumer Direct
A nationwide consumer service offering advice both online and over the phone.
an arrowConsumer Focus
The statutory organisation campaigning for a fair deal for consumers.
an arrowCourt Service
Advice and information about the judiciary process
an arrowMoney Claim Online
An easy to use court service website that help you start your claim procedure.
an arrowNational Mediation Helpline
Resolving complaints through mediation.
an arrowOffice of Fair Trading
The Office of Fair Trading offers advice on all consumer matters
an arrowTrading Standards
Every local council has a Trading Standards department responsible for enforcing consumer law in their area.
an arrowWhich?
Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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