BBC - X-Ray X-Guides - E-Commerce Regulations

back to beginning

next step?


			E-Commerce Regulations If you have bought the goods or services on the Internet, you're also covered by the Electronic Commerce (EC) Regulations 2002. The seller must provide you the following information: his name and address and his e-mail address. If you've got a problem you can e-mail but always keep a copy of the e-mail as proof that you sent it. It is a good idea to send a letter as well by recorded delivery so you can prove that he received it. a copy of the contract on the website so that you can print it off to keep so you can prove all the details of the purchase and payment. the price of the goods including whether you have to pay any tax as well. whether he belongs to a trade organisation and whether they have a code of practice. This could be very useful if you have a problem as many trade organisations have a complaints system. Consumer Direct can provide you with help and advice. They may pass your case onto your local Trading Standards department who can enforce these regulations.


		The Sale of Goods Act

		The Supply of Goods and Services Act

		Consumer Credit Act

		Distance Selling Regulations

		Going to court


Citizens Advice Bureau (NACAB) Citizens Advice Bureau provide free advice on a wide range of subjects.

Consumer Direct A nationwide consumer service offering advice both online and over the phone.

Consumer Focus The statutory organisation campaigning for a fair deal for consumers.

Court Service Advice and information about the judiciary process

Money Claim Online An easy to use court service website that help you start your claim procedure.

National Mediation Helpline Resolving complaints through mediation.

Office of Fair Trading The Office of Fair Trading offers advice on all consumer matters

Trading Standards Every local council has a Trading Standards department responsible for enforcing consumer law in their area.

Which? Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.