BBC - X-Ray X-Guides - Distance Selling Regulations

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			Distance Selling Regulations If you buy goods or services over the internet, by mail order or catalogue, digital television, phone or fax, you are protected by the Consumer Protection (Distance Selling) Regulations 2000, which say that: You have a cooling-off period of seven working days after agreeing to the purchase during which you can cancel the agreement The seller must give you clear prior information about the goods or services, including: 1. A clear description of the goods or services 2. The supplier's contact details 3. Details of cost and payment, including taxes 4. Delivery arrangements, or date for service to be carried out 5. Cancellation rights You must also be given written confirmation of the order which must include all of the information listed above. These regulations don't always apply - exclusions can include: Personalised goods or items made to a consumer's specification Perishable goods (flowers, fresh foods etc.) Newspapers, periodicals or magazines For more information on what is not included, see the OFT website or details. The BBC is not responsible for the content of external websites.


		The Sale of Goods Act

		The Supply of Goods and Services Act

		Consumer Credit Act

		E-Commerce Regulations

		Going to court


Citizens Advice Bureau (NACAB) Citizens Advice Bureau provide free advice on a wide range of subjects.

Consumer Direct A nationwide consumer service offering advice both online and over the phone.

Consumer Focus The statutory organisation campaigning for a fair deal for consumers.

Court Service Advice and information about the judiciary process

Money Claim Online An easy to use court service website that help you start your claim procedure.

National Mediation Helpline Resolving complaints through mediation.

Office of Fair Trading The Office of Fair Trading offers advice on all consumer matters

Trading Standards Every local council has a Trading Standards department responsible for enforcing consumer law in their area.

Which? Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.