The Supply of Goods and Services Act
If you've hired someone to do some work, your rights are protected by The Supply of Goods and Services Act 1982, which states that someone providing a service must do it:
- With reasonable care and skill
- In a reasonable time, if you haven't specified a completion date
- For a reasonable price, if this hasn't been agreed in advance
This means the trader providing the service has a duty of care to you and your property, and should complete the job in good time and at a reasonable cost, even if you didn't agree a deadline for completion or a final price in advance.
In addition, any goods fitted during the work are covered by legal controls under the Supply of Goods and Services Act which says they must be:
- of satisfactory quality
- fit for purpose
- and as described
If the service is not in accordance with these standards, you are entitled to get a full or partial refund, replacement or repair.
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