The Sale of Goods Act
If you buy goods from a trader, The Sale of Goods Act says they must conform to contract and must be:
- of satisfactory quality - which means the product you buy should be reasonably reliable
- fit for purpose - which means it should perform the function you bought it to do
- as described - means it should be exactly what the trader told you it was
If something you buy doesn't meet these standards, and you return it to the seller quickly, you're entitled to a refund, replacement or repair.
The Sale of Goods Act holds true for second-hand goods as well, but takes into account that the quality should simply be what you could reasonably expect from that product, given its age and how much it has been used.
If the goods are less than six months old, it's up to the seller to prove they weren't faulty when you bought them. After six months, it's up to you. Of course, this assumes that the goods were expected to last six months.
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