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24 November 2009
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The X-Ray X-Guide to consumer law and going to court

This is a small factsheet about various aspects of consumer law, and how to go to court if this is the final option.
an arrow The Sale of Goods Act
an arrow The Supply of Goods and Services Act
an arrow Consumer Credit Act
an arrow Distance Selling Regulations
an arrow When can I go to court?
The X Directory
an arrowCitizens Advice Bureau (NACAB)
Citizens Advice Bureau provide free advice on a wide range of subjects.
an arrowConsumer Direct
A nationwide consumer service offering advice both online and over the phone.
an arrowConsumer Focus
The statutory organisation campaigning for a fair deal for consumers.
an arrowCourt Service
Advice and information about the judiciary process
an arrowMoney Claim Online
An easy to use court service website that help you start your claim procedure.
an arrowNational Mediation Helpline
Resolving complaints through mediation.
an arrowOffice of Fair Trading
The Office of Fair Trading offers advice on all consumer matters
an arrowTrading Standards
Every local council has a Trading Standards department responsible for enforcing consumer law in their area.
an arrowWhich?
Which? conduct in-depth investigations and produce reports that compare goods and services.

The information on this page is a guide based on the law at 1 June 2009. It does not constitute legal advice. Please consult your own lawyer for further information regarding your rights. The BBC is not responsible for the content of external websites.



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